Frequently Asked Questions
Everything you need to know about shopping with Clothing The Gaps
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. Please note that for hygiene reasons, we cannot accept returns on earrings or face masks.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
Are your products ethically produced?
Yes, we are committed to ethical manufacturing. We prioritize working with suppliers who ensure fair wages and safe working conditions, and we are transparent about our supply chain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to assist you.